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Grace Period

When a subscription payment fails, your account enters a 14-day grace period. During this time:
  • All your current plan features remain available.
  • Paddle will automatically retry the payment.
  • You will receive reminder emails to update your payment method.
If the payment is not resolved within 14 days, your account is automatically downgraded to the Free plan.

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Dunning Email Timeline

You will receive three email reminders during the grace period:
DayEmail
Day 1Payment failed — please update your payment method
Day 7Reminder — 7 days remaining to resolve payment
Day 13Final warning — downgrade in 1 day
Day 14+Account downgraded to Free plan

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What You See in the App

During the grace period, a red alert banner appears on your billing page showing:
  • A countdown of days remaining in the grace period
  • A button to update your payment method
  • A link to the Paddle management portal

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Resolving a Failed Payment

1

Go to billing settings

Navigate to Settings > Billing in your dashboard.
2

Click Update Payment Method

Click the alert banner or the Manage subscription button.
3

Update your payment details

In the Paddle portal, update your card or choose a different payment method.
4

Payment retries automatically

Paddle will retry the charge with your updated payment method. Once successful, the grace period ends and your subscription continues normally.

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After Automatic Downgrade

If 14 days pass without a successful payment:
What happensDetails
PlanDowngraded to Free
DocumentsPreserved (excess become read-only)
SharesExcess shares are deactivated
StorageFiles preserved but cannot upload beyond 100 MB limit
AI creditsPurchased credits are preserved
You can re-subscribe to a paid plan at any time after a downgrade. Your data is never deleted due to a failed payment.
Common reasons include: expired card, insufficient funds, bank security block, or changed card number. Check with your bank if the issue is unclear.
Yes. All features of your current plan remain available for the full 14-day grace period.
No. The grace period does not incur additional charges. You only pay your regular subscription amount once the payment succeeds.
Go to Settings > Billing and subscribe to your previous plan. Your data and documents are preserved and will be fully accessible again once the new subscription is active.