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Check the following:
  • File size — the limit is 10 MB per image. Resize larger files before uploading.
  • File format — only PNG, JPG, and WebP are accepted. Convert other formats first.
  • Storage quota — if your storage is full, you cannot upload new files. Check usage in Settings > Billing and free up space by emptying the trash or deleting unused documents.
  • Browser — try a Chromium-based browser (Chrome, Edge) if you experience issues on Safari or Firefox.
AI video generation typically takes 1-3 minutes. If it appears stuck:
  • Wait — the progress bar may pause during rendering phases. Give it up to 5 minutes.
  • Check your credits — generation fails immediately if you have no remaining AI credits. Purchase a credit pack in Settings > Billing.
  • Document content — ensure your document has at least one screenshot and some text content for the AI to generate a script.
  • Try again — transient infrastructure issues can cause occasional failures. Click Generate again to retry.
  • If the issue persists, contact support@clarife.app with the document name and approximate time of failure.
Try these steps:
  • Check your email — make sure you are using the same email and sign-in method (email/password, Google, Apple, or GitHub) you used to register.
  • Reset password — click Forgot password on the login page to receive a reset link.
  • Check spam folder — password reset and magic link emails sometimes end up in spam.
  • Try incognito mode — browser extensions can interfere with authentication. Test in a private/incognito window.
  • Clear cookies — clear cookies for my.clarife.app and try again.
  • Use Chrome or Edge — Safari and Firefox may render exports differently due to print engine differences.
  • Check scale — in the print dialog, make sure the scale is set to 100%.
  • Enable background graphics — in the print dialog, check the Background graphics option so colors and images render correctly.
  • Large images — very high-resolution screenshots may cause the print preview to load slowly. Give it a few seconds.
  • Click outside the annotation editor canvas to confirm changes before navigating away.
  • Check your connection — annotations require an active internet connection to save.
  • Browser compatibility — annotation tools work best on Chrome and Edge. Safari may have rendering differences with some annotation styles.
  • Check login — make sure you are logged into the companion app with the same account as the web app.
  • Check internet — sync requires an active connection.
  • Restart the app — quit and reopen clarife capture.
  • Check version — ensure you are running the latest version of the companion app.
  • If sync issues persist, try logging out and back in within the companion app.
Cancellation takes effect at the end of the current billing period. If you were charged, it may be for a period that started before you canceled. Check the charge date against your cancellation date in Settings > Billing. For billing disputes, contact support@clarife.app.
The enhancer preserves the original image resolution. If the result looks blurry:
  • Source image quality — ensure the original screenshot is high resolution (at least 2x / Retina).
  • Browser zoom — check that your browser zoom is at 100%.
  • Download the enhanced version — the preview may appear lower quality than the actual saved file.
Deleted documents go to the Trash and stay there for 30 days. Open the Trash from the sidebar and click Restore on the document. If more than 30 days have passed, the document has been permanently deleted and cannot be recovered.